Need to make a claim? We’ve got you covered.
If your device is acting up or a repair isn't performing as expected, our warranty team is ready to help. As long as your device is within the coverage period and meets our standard terms, we will prioritize your ticket to get you back up and running. No hidden hurdles—just straightforward support.
Our Claim Process
Submit Claim
Fill out our online form with your Invoice No. and a brief description of the issue you are facing.
Initial Review
Our technical team reviews your submission within 24 hours to verify eligibility and troubleshoot remotely.
Diagnostic Fix
Once approved, send your device to us. We’ll perform a priority diagnostic and carry out the necessary repairs.
Quality Return
After a final 30-point integrity check, we return your device to you, fully restored and verified for performance.
The fine print, made clear.
Transparency is our core value. Our warranty covers manufacturing defects and repair workmanship to give you peace of mind. Please note that the warranty does not cover accidental damage (like drops or liquid ingress) or unauthorized third-party software modifications. For a full breakdown of what is and isn't covered, please review our comprehensive policy.